Shipping and handling

Free shipping

We always offer free shipping with home delivery to Sweden and the rest of the Nordics (Norway, Finland, Denmark). We also ship to Germany, Poland, Estonia, Latvia and Lithuania and the rest of EU, and also to USA, Canada, United Kingdomand Switzerland. Delivery right to the door via PostNord, DHL, UPS or Schenker, depending on postcode. Regardless of delivery conditions, all ordered orders are delivered from warehouse to final destination usually within 2-4 working days. When your package approaches your city, you will be contacted by a shipping agent to book a time for home delivery or pickup. You can choose for the package to be left at your door even if you are not at home. You can also pick up the package yourself from an agent if you so wish. The contents of the package are not visible on the outside, nor is our logo or other text that could reveal the contents visible.

Express delivery

In our collection express delivery we offer many different dolls with fast delivery. Normal delivery time is 2-4 working days and we ship the dolls from either our own warehouse in Borlänge or from our partner's EU warehouse.

For deliveries to countries outside the EU, for example Norway, the delivery time can be slightly longer. Goods from our EU warehouses then first need to be sent to us in Sweden for further delivery due to customs and import handling. Normally expect around 5–7 working days.

If the order is placed before 1:00 p.m., delivery can usually be completed the next day if it is a doll we have at home in Borlänge. We usually ship with DHL, UPS or TNT.

Delivery from factory

NOTE! There are rogue stores that market custom branded dolls with fast delivery (3-5 days) after production time. This is a straight up scam as ALL dolls are made in China and of course it takes much longer than a few days to send a doll. 3-5 weeks is what applies to normal delivery from all manufacturers (after production), so not 3-5 days.

If you ordered a custom doll or a doll we do not have express delivery, so in most cases the doll is sent directly from the factory. Basically all factories that manufacture sex dolls are located in China. Normal delivery time from China is 3-5 weeks. We can also offer air delivery from China, which takes about 1-2 weeks but costs SEK 3,000 extra. In most cases, UPS handles the delivery. When the package has been sent, we update your order with the tracking number. While the package is being delivered in Asia, the information will not be updated. Only when the package has arrived in the EU is the information updated. We are writing this precisely because we receive a lot of mail from customers who wonder why UPS doesn't update the delivery info anymore.

NOTE!It doesn't help to nag us or UPS that delivery from the factory is slow or that you want more information about exactly where in Asia the package is. We receive many emails from expectant customers who want to know the status of their delivery every week. Neither we nor UPS can see exactly where the package is during delivery from the factory. We understand that you are expectant, a little impatient and perhaps worried as dolls are expensive exclusive products. But, no package gets lost, we have shipped 1000's of dolls from China and not one doll has been lost along the way or stuck anywhere. Should this happen against the odds, we at Docklandet will of course take responsibility and make sure you get a new doll or your money back! If a delivery gets stuck in a customs control for a long time, we or the manufacturer can send a new doll, and we will take care of the other doll once it has cleared customs. But it is very rare for this to happen.

Duty

You pay no customs duty on your sex doll. All our dolls with express delivery are sent from our warehouse in Borlänge or from another EU warehouse. There is no risk of any of our express delivery dolls getting stuck in customs. However, a check can be made on shipments sent from factory in China and then delivery may be delayed 1-3 weeks.Shipments sent directly from factory/China are always sent together in one container. This means that your package will be sent under our company name to begin with and not in your name. In the event of a possible customs inspection, it is we (Docklandet) who stand as the recipient and not you as the customer. Only when the package has arrived in the EU is it forwarded to you. We have paid duty and tax in advance and are included in the price of the doll!

For our customers outside the EU, however, other conditions regarding shipping and customs apply. Customers from, among others, Norway and Switzerland need to pay a customs/VAT fee according to their country's customs, precisely because these countries are outside the EU. This applies to orders sent both from warehouses in Europe and from factories in China. Because of this, factory orders are sent by express shipping from China: you are responsible for the VAT when you import the package but do not have to pay extra for faster delivery. Delivery time is then normally 12-15 days.

Shipping damage

In case of damaged goods due to transport, you must document the damage and report this immediately to the shipping company that delivered your item. Then contact us at Docklandet viainfo@docklandet.se. It is extremely rare for dolls to be damaged during delivery, they are well packaged.

Pick up yourself

You can pick up a doll from us in Borlänge if you wish. It is of course fine to look and feel the doll before buying. We have a lot of in stock and also set up with us in Borlänge. It is also possible to order a doll to our address and pick up on site! If you wish this, then write a comment about it in the message field at the far end of the product page.

Track packages;

Depending on who delivers, there are different services to track your shipment with. There is a good site that collects tracking info from different transport companies that we often use;www.parcelsapp.com/sv/tracking